Facebook wants to be your friend
Monday, June 14th, 2010Social networking is here and the importance to your business is that it can develop your online presence and authority through multi level communication channels.
Use it correctly and you can create marketing awareness that you may never have thought possible. It shouldn’t be feared or ignored but embraced as an extension to your marketing force.
Social networking tools if used correctly can have numerous benefits on how your business is perceived online.
It’s in its early days but the results for businesses across the globe prove that this is where its customers are: online. This new advertising platform allows business to converse messages to a ready and waiting audience; the trick is to be where your potential consumers are going to be communicating via sites such as Facebook, Twitter and Linkedin. One of the most important areas is to learn and understand how social networking sites operate in order to develop your business.
Social networking sites work with your website presence. The key thing is to not forget or disregard your website but enforce it through the means of social networking.
One of the most visible and encouraging things is that it they can drive traffic to your site, create the interest and desire to look further at what you do and who you are and most importantly create enquiries and sales.
Engage with your customer base, release promotions and encourage your product/service or brand recognition through careful manipulation.
A brilliant example of a business using Facebook with great results is Pizza Hut, a global brand it has successfully integrated through to its consumer market base and with the advantage of the order app brings more appeal to its online customer base.
Social networking sites are proving popular to various age demographics and all market sectors providing you with an excellent opportunity to nudge consumers and make them aware that you exist!
It is now not only the young market sector that is enjoying social networking but the older generations too, you can build your reputation and online credibility through flexible medium.
An advantage of social networking is that you can interact and engage with your consumers on a level not previously accessible. In the past surveys and questionnaires provided businesses with something of an indication as to how they were perceived by customers and the wider world. The data collected was not always fully accurate and usually an incentive would be offered to encourage feedback.
Now businesses can get down to the ‘nitty gritty’ of consumer perception through online conversation; this allows you to understand the needs of the customer or potential and delve into their purchasing behaviour.
Measure and control your reputation with the added value of building your online presence and nursing your brand values attributing to customer perception.
Customer retention can also be gained through this medium; you can find out the truth of what your customers really think about you.
The end result is to create more enquiries and increased sales for your business; social networking can be likened to cultivating your own online garden, plucking out any weeds of negativity or potential damage to your business and growing your business ideals.
Take Absolut Vodka for example; they have combined their Facebook page; Top Bartender with online videos. This facility has allowed Absolut to target their respective age demographics.
The launch of the new app for the iPhone ‘Drinkspiration’ allows the user to recommend and customize drink ideas. The app has proven very popular and opens Absolut into the social mechanism for interaction.
Social networking is going to move and develop, if this is the beginning there is plenty of room for new platforms and invaluable ideas. New technology is always emerging; your business must be flexible to react and engage in the new marketing tools available.
Personalise yourself with your consumer but remain vigilant to what you want to achieve.
For your business it is best to approach social networking with direction in mind, your networking strategic needs to be carefully grown in order to keep control of your business communication. The key to success in this new marketing area is recognising and appreciating that social networking is a powerful engine for business advancement and must be carefully maintained to achieve your business marketing plan.
Social networking has only just begun; all businesses must see it as the opportunity to market themselves in an ultimately online world with the advantage of maintaining and strengthening website performance.


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