The first portfolio update of 2009 features email marketing campaigns for Bentley, Jaguar and Audi, along with a great redesign for Friendship Travel.  See for yourself.

Contrary to popular belief, pay per click (PPC) isn’t about throwing money at your account until it gets to the top of your searches. This way you’ll end up spending way over budget for a lot of very general traffic, and your conversion/ROI rate just won’t stack up.

PPC also tends to be something that a lot of SEO “experts” and amateurs think is easy to jump into and get immediate impacts without any real knowledge of the systems or strategies that should be used, which more often than not results in poor performance.

However, PPC can be a really effective platform when it’s used to its potential. Here are some quick ideas to get your PPC moving in the right direction.

1. Use organic SEO priniciples

Think about how you create your keyword list – terms that are difficult to achieve on organic searches translate to being competitive and expensive to achieve on PPC. The answer? Go long tail and be specific – you’ll find that CPCs are lower and the quality of visitor is higher.

2. Cut poor performers out

If your campaign contains a straggler keyterm that’s generating nothing and getting a far lower success (clicks/impressions/positioning/conversions) rate than the others then get rid of it. Your Quality Score is based on the whole campaign and poor performers can drag the entire thing down.

3. Be creative with your ad copy

An obvious but often overlooked PPC issue. How to do it? Look at the competitor ads on any given keyterm, you’re sure to find at least a few that are basically saying exactly the same thing – avoid doing this at all costs. You need to make your ad sufficiently different to stand out, and get as many USPs in as possible to encourage a click. It’s amazing how much detail can be squeezed into those 70 characters.

4. Write lots of ad variations and use them all

The main PPC systems allow multiple ads to be assigned to campaigns, and they carry out their own “survival of the fittest” process to determine the most effective. The result? The best ads are shown the most. This is a great help to marketers, and there’s no excuse not to use it. Don’t put all your eggs in one basket, get a load of ads written up and let them sink or swim on their own. Once you know which ad style works the best, refine and improve it even more.

5. Diversify with ad groups

Don’t lump all your keywords in together. If the scope of your campaign is broad enough, use ad groups to split it up. This will let you create more specific ads for each topic, and move away from being too general.

6. Make your display URL jump out

While the display URL is a fairly rigid element, why not try introducing capital letters to make individual words stand out more? Look at this example, it’s clear which one is more attention-grabbing;

www.freshredroses.com

www.FreshRedRoses.com

… a minor point? Maybe, but in a competitive market every tactic helps.

Green Media are Google Adwords Professional Qualified, which means that every single PPC campaign we create and manage is handled in the most appropriate and effective way. We employ all of the techniques described here, as well as some more advanced methods learned through years of experience to achieve the best results. Get in touch to find out how PPC by Green Media can help your business.

We were delighted to hear about the response to a recent email marketing campaign for one of our Jaguar clients, which again proved the overwhelming business benefits of advertising through the downturn and the incredible potential of email marketing. The e-flyer, for Lancaster Jaguar Sidcup, was mailed out on Friday 5th December and led directly to the sale of ten brand new Jaguars and forty-five enquiries of interest for possible future purchases.

The mailer was sent to a datalist containing 1946 registered customers and achieved a 42% open rate – far higher than the industry average. The decision to broadcast on a Friday helped to create momentum throughout the weekend, as highlighted by the results.

The stunning sales results emphatically demonstrate that email marketing is still the most effective pound-for-pound promotional medium available, continuing to make an impact even in the hardest-hit sectors.

If you’re looking for a low-cost and effective way to get your message out to customers and prospects, then email marketing is likely to fit the bill. This series of articles is designed to highlight the key issues – explaining what to do, what not to do, and why. In this piece, the first of the series, we’re looking at some of the most commonly-spotted problems in email marketing, and the ways they can be avoided.

However, if you just need the benefits of great email marketing but perhaps don’t need to know all the ins-and-outs discussed here, then get in touch with us – we’d be more than happy to demonstrate how effective it can be when done properly.

Copy for email

Copywriting for the web has its own distinct set of rules, largely based around hitting your point straight away, avoiding unnecessary words, maintaining clarity and giving the reader a pay-off as soon as possible. You’ll find that these themes come into sharp focus when writing email marketing copy. All too often it is bogged down with a long-winded and dawdling style, and this lack of clarity can effectively kill a whole campaign, regardless of how good your offer is. Just as deadly to email marketing is copy that is too brief, as this can fail to engage readers.

If your marketing email is vying for attention amongst a hundred or so other emails throughout the course of a day then it absolutely must make an impression and stand out – and the copy is a clear opportunity to do this. Your opener is crucial – engage the recipient straight away by making it clear precisely what you’re offering, what the benefit is to them and why it’s worth reading on. If these things aren’t obvious in the first couple of lines then you’ve lost your chance.

Image-heavy mailers

Email marketing that over-employs imagery can look incredibly good, but it can fail to be effective in terms of results for various reasons.

With increased awareness of viruses and security threats it’s quite rare these days for people to have their emails set up to show images immediately. So email marketing that is overly reliant on images is completely dependent on recipients clicking to see them – which they often won’t!

Even if an image-based email does make it through to a viewing, there are several different email clients and systems that display HTML messages in very different ways. Your carefully crafted masterpiece that was designed to perfection might look unrecognisable on certain clients. Be sure to code around this, and don’t leave out any of the popular email clients.

Despite the image minefield, some brands have fantastically effective e-flyers made up purely of images – Schuh is a good example of this, as well as a lot of the high-end fashion retailers. However these mailers work on the strength and recognition of the brand itself, often in the subject line or from field. If a recipient sees a respected and trusted brand name (obvious phishing aside), they’re far more likely to click “show images” or allow the flyer to upload. Once the recipient has seen the email quality, it’s likely to be assigned to a safe senders list from that point onwards. However, if it’s an unknown or unexpected brand sending the email, then no amount of “can’t see this email? Click here” messages will encourage the reader to open it.

It’s best to achieve a balance between text and images, so recipients can see immediately what you’re trying to say and it’ll look the part as well. For more information on this, see our dedicated article.

From fields and subject lines

These two underappreciated factors are the first things that appear in an inbox, so they deserve as much consideration as anything else in email marketing. As mentioned earlier, if used correctly they can instantly win over a recipeint. However, if either of these are fluffed, then you’re risking the failure of the entire campaign, regardless of how brilliant it might be in every other respect.

First off, the from field – it’s not exactly complex stuff, you’re just saying where the email is coming from, but there are definitely some rules you should be following here. Again, if you’re marketing a big brand or respected name then take the opportunity to reference it. Don’t bother with an email address, especially not a clunky “donotreply@” style one. Using names in from fields is an option, but it depends entirely on whether the recipient will be expecting it and will know who the named sender is. A name in a from field can add a neat personal touch in certain cases, and you’ll find that personally written newsletters often carry the name of the author in this field.

Next up, the subject line – this continues to be one of the most poorly executed elements of email marketing, but again is a fairly straight-forward thing to get right. The golden rule here would be, simply, don’t look like spam. Don’t use words like “best” or “cheap”, and avoid full subject lines in capital letters, as these are likely to trigger spam filters and send your marketing directly to junk mail folders. For the same reason avoid using characters such as “£”, “$” or “!” even if there’s an entirely credible reason to do so. Once you’ve got these spam issues out of the way, think about how best to present your message in the most succinct fashion. Don’t make it too long or cryptic. It needs to be quick-fire, contain a selling point or an intriguing line to encourage an opening. It’s a vitally important factor so make the most of it.

Timing

The day and time that you send out your email marketing can play a large role in deciding the end result. Sending out on a Monday morning will all but guarantee failure in most sectors. Think about the start of your own working week… do you have time to peruse and respond to unexpected emails? It’s unlikely.

With newsletter-style email marketing, decide on a regular mailout day and time – and stick to it. Recipients will expect the email to drop into their inboxes at the same time each week, month, or however often you send it, and it’s this regularity that will guarantee and maintain a certain level of interest.

More sales-driven email marketing should be timed around key buying times, depending on the product or service you’re promoting.

Call to action

The last point in any email marketing is the call to action, the element that turns a recipient into a customer. It’s incredible to think that any email marketing could be sent out without a cast-iron call to action, but it does happen.

Don’t leave your reader in any doubt whatsoever as to what they need to do to take you up on your offering. Walk them right through to the phone number, email link or web link that takes them to a conversion. Ideally give them an option of all three, different customers have different preferences so you should cater for them all.